Personal and Non-Personal Information
When using the Site, you may be asked to provide, or you may choose to provide us with or upload, certain personally identifiable information about yourself (“Personal Information”), including but not limited to, your name, email address, physical address and telephone number. We may also collect non-personally identifiable information, such as IP host address, pages viewed, browser type and other data, and may aggregate any information collected in a manner which does not identify any individual (“Aggregate Information”).
Unless disclosed otherwise at the time of collection, we do not share any Personal Information you submit through our Site with any unaffiliated third party, unless it is necessary to respond to your inquiry, or to comply with applicable law. We may use Aggregate Information to improve and enhance the Site, analyze trends, administer the Site and for our market research activities. For example, we may share Aggregate Information with unaffiliated third parties, such as business partners, manufacturers, distributors and retailers, in an aggregate, anonymous form, which means that the shared information will not contain nor be linked to any Personal Information. We will never sell your Personal Information to any third party not affiliated with us without your consent except in connection with the sale or merger of our company or the division responsible for such services.
Please note that we reserve the right to access and/or disclose Personal Information and non-personal information we gather as required by courts or administrative agencies and to the extent required to permit us to investigate suspected fraud, harassment or other violations of any law, rule or regulation, the Site rules or policies, or the rights of third parties or to investigate any suspected conduct which we deem improper.
As you use the Internet, a trail of electronic information is left at each website you visit. This information, which is sometimes referred to as “clickstream data,” can be collected and stored by a website’s server. Clickstream data can tell us the type of computer and browsing software you use and the address of the website from which you linked to the Site. We may collect and use clickstream data as a form of Aggregate Information to anonymously determine how much time visitors spend on each page of our Site, how visitors navigate throughout the Site and how we may tailor our web pages to better meet the needs of visitors. This information will be used to improve our Site and our services. Any collection or use of clickstream data will be anonymous and aggregate, and will not intentionally contain any Personal Information.
The security of your Personal Information is very important to us. We have put in place reasonable physical, electronic, and managerial procedures to safeguard the information we collect. However, due to the inherent open nature of the Internet, we cannot guarantee that communications between you and us, or information stored on the Site or our servers, will be free from unauthorized access by third parties such as hackers and your use of the Site demonstrates your assumption of this risk.
Our Site may contain links to other websites not maintained by us. Other websites may also reference or link to our Site. We encourage you to be aware when you leave our Site, or surf the Internet, and to read the privacy statements of each and every website that you visit. We are not responsible for the privacy practices or the content of such other websites.
Mobile App Users
We collect precise or approximate location data from mobile user devices if they enable us to do so, these users are the ones that serve the end customer service request(s) by visiting the customer’s location. We may receive, collect & analyze the location data, which may be accessed by methods including GPS, cell tower location & user’s precise location based on GPS data. Location data is collected once the user using the app who is responsible to serve the customer starts driving/riding towards the customer’s location or clocking into the application till the user using the app departs from the customer’s location or clocks out from the app, this includes instances when the app is also running in the background. We may collect the information for validating the servicing user location and to increase the chances of higher customer satisfaction.
We use this data to improve the Service / Delivery locations, enabling the back office staff to determine the user current location and an estimated time to arrive at the customer’s location. The location data collected from users also helps to determine & plan any other service request(s) received from customers in nearby areas. The user has a choice to prevent the device from sharing location information through the device’s system settings, however this may impact Pet Stop’s ability to provide their end customers full range of support related features and timely arrival.
Changes to Policy; Opt-Out Process
We reserve the right, at our discretion, to change, modify, add, or remove portions from this policy at any time. However, if at any time in the future we plan to use Personal Information in a way that differs from this policy, we will post such changes here and provide you the opportunity to opt-out of such differing uses. Your continued use of the Site following the posting of any changes to this policy means you accept such changes.
If you receive an unwanted email from us, you can simply click on the link to unsubscribe at the bottom of the email. If the email does not have an unsubscribe link, please just reply and ask not to receive future emails. We will process your request within a reasonable time after receipt, as stipulated by the CAN-SPAM Act. We are not responsible for removing your personal information from the lists of any third party who has been provided your information in accordance with this policy, such as a business partner.
Communications with Us
By providing your email address to us, you expressly consent to receive emails from us. We may use email to communicate with you, to send information that you have requested or to send information about other products or services developed or provided by us, provided that, we will not give your email address to another party to promote their products or services directly to you.
Any communication or material you transmit to us by email or otherwise, including any data, questions, comments, suggestions, or the like is, and will be treated as, non-confidential and nonproprietary. Except to the extent expressly covered by this policy, anything you transmit or post may be used by us for any purpose, including but not limited to, reproduction, disclosure, transmission, publication, broadcast and posting. Furthermore, you expressly agree that we are free to use any ideas, concepts, know-how, or techniques contained in any communication you send to us without compensation and for any purpose whatsoever, including but not limited to, developing, manufacturing and marketing products and services using such information.
Invisible Fence® is a registered trademark of Invisible Fence.
DogWatch® is a registered trademark of DogWatch, Inc.
PetSafe® is a registered trademark of PetSafe, Inc.
For questions or concerns relating to privacy, we can be contacted at: [email protected].